If you believe a product sold by Ford has a condition or defect that might make it unsafe, please report this safety concern immediately by using the chat feature on the Site or by calling 1-84. If you opt not to provide a VIN(s), you are solely responsible for making sure the accessories you have ordered are compatible with your vehicle.Īttempting to return any parts or assemblies that have been tampered with in a manner that affects the re-salability and/or safety of the part(s) is prosecutable under the law, and these parts and assemblies are not eligible for return credit, refund and/or exchange. If all of these conditions are not met, it is at discretion of Ford or the dealer (where applicable) to accept the return. Returned items must be in the original box, in new, non-installed, resalable condition, with all instructions and hardware, and in the condition it was received. Electronics, wheels and custom-painted parts cannot be returned at any time for any reason.Īll returns and exchanges must be returned to Ford (for orders shipped directly to you) or the dealer (for orders picked up from the dealer) solely at your expense, except in the case of Ford or dealer error. Once you have initiated a return, you must return the part(s) within 14 calendar days. Ford or the dealer (where applicable) will accept returns or exchanges of applicable Motorcraft, Ford Parts, Omnicraft, Ford Accessories, Lincoln Accessories and Ford Performance Parts within 30 days of your receipt.

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